Ability to clearly communicate, both in writing and verbally. Knowledge of insurance company processes and ability to read an Explanation of Benefits form. Basic database skills, preferably in an electronic medical system. Two (2) years of customer service experience, preferably in a medical/ophthalmic environment. 
Answers telephone in a timely manner in a customer friendly manner.Faxes referrals received to the referral department.Prints physician schedules for clinical teams.Uses multiple practice management systems to extract information.Schedules web appointments that have been requested by patients. With office locations throughout the Susquehanna Valley, our practice is uniquely capable of accommodating a.
HORIZON EYE CARE PROFESSIONAL
It is our constant endeavor to deliver warm, friendly, professional and precise care of our patients' precious eyesight.
Schedules patient appointments including triage patients. Welcome to Horizon Eye Care Group We are delighted that you have considered our practice for your eye care needs. Scans correspondence received in mail or fax to Cotswold. Serves as translator for Surgery Coordinators when needed. Reviews and approves translated correspondence and patient forms. Handles all Spanish calls and voicemails. If assigned bilingual responsibilities, monitors all Spanish NotifyMD web messages. Provides support to technical staff and physicians as required to ensure timely flow of patients through the system. Floats between Check-In and Check-Out in order to ensure that coverage corresponds to patient volume. Prepares charts by performing pre-registration review Prepare any charts where physician may travel to occasional location (ie. Monitors missing charges in NextGen and work with clinical teams to get charges entered in a timely fashion. Accurately calculates patient charges and collects required co-payments for services rendered. Files Charges in NextGen and routine vision system (VSP). Verifies and reviews eligibility in NextGen and all payer sites as necessary. Pulls routine eye plans and obtains authorizations (VSP, EyeMed, Community Eye Care). Follows appropriate workflow processes for check in and check out. Answers patient and family member questions as needed and appropriate. Correctly enters all required data elements into the physician practice management system. Obtains or updates patients demographic information and copies insurance cards at every visit. 
Acknowledges patient upon their arrival and greets them in a friendly, professional manner.Obtains all data elements necessary to process patients claim for insurance benefits and for accurately billing patient for any co-payments, deductibles and non-covered services. Greets patients and ensures a complete and accurate check-in and check-out process for patients.
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